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Outsourcing Your IT Support | LMS Group

IT support

Outsourcing IT support has been standard practice for many years, and for businesses that want to remain competitive will need to rely on quality IT support. Business owners who have yet to outsource departments, such as IT, may think that an in-house IT department is the best route. However, here are nine reasons why outsourcing IT support is beneficial for businesses.

  1. Increased expertise

It’s commonplace for outsourced IT partners to have continuous training and development with the likes of Microsoft and Cisco. While you might not think of this as an advantage for your company, having a team of service technicians who have the most up to date knowledge allow you and your internal team to lean on and take advantage of their expertise.

  1. Expanded resources

While you might have an internal team of 3 or 4 IT experts, an IT partner will likely have three times that amount. What does that mean for you? It means that not only will the organisation be able to dedicate more support to your company, but as your company grows, you won’t need to employ extra people internally. You can increase your contract with your partner.

  1. Improved business focus

Businesses that outsource parts of their IT, such as support, project management, and consultancy, can focus on core business issues, including development and growth.

  1. Risk

There can be much risk associated with technology, including the likes of cyber security. By utilising an outsourced IT partner, it moves the risk from you and over to them. Additionally, with an outsourced partner with expertise in cyber security, it means your business will be more secure from cybercriminals.

  1. Agility

Technology is changing and updating all the time. Not a day goes by without a piece of software having to be upgraded. So with this in mind, a technology partner will be aware of current technology trends and what is available in the marketplace. Using their expertise can open up your business to new ideas and modern ways of working that may help your staff work more efficiently.

  1. Compliance

As well as risk, compliance is an integral part of IT. Suppose you choose to outsource aspects of your IT. In that case, you need to ensure that your chosen provider is aware of incentives such as Cyber Essentials and ISO standards around data practice and cyber security.

  1. Improved response times

Simply put, utilising an outsourced IT support team will help improve response times. Instead of having three people supporting the IT needs of 50 staff, you may have 9 or 10.

  1. Lower operational costs

It might not seem it, but outsourcing your IT services can reduce overall costs. If you are outsourcing to a reputable company, costs can be reduced directly and indirectly through staff and investments in technology.

  1. Supplement your IT department

If fully outsourcing your IT department isn’t something you want to do, then outsourcing the parts where you need additional skills and expertise can help take the pressure off your internal team, especially during busy periods of the year.  

Is outsourcing your IT helpdesk something you’re interested in? If you’d like some more information, please get in touch using the form below.

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